PsychHelp makes psychological therapy accessible for all Australians. Our goal is to give more people access to registered Psychologist or Clinical Psychologist.

The Australia Psychological Society (APS) and the Psychological Board which is part of the Australian Health Practitioner Regulation Agency (APRHA) outline guidelines around privacy and confidentiality in the APS Code of Ethics including:

Psychologists avoid undue invasion of privacy in the collection of information. This includes, but is not limited to: (a) collecting only information relevant to the service being provided; and (b) not requiring supervisees or trainees to disclose their personal information, unless self-disclosure is a normal expectation of a given training procedure and informed consent has been obtained from participants prior to training.

Psychologists safeguard the confidentiality of information obtained during their provision of psychological services. Considering their legal and organisational requirements, psychologists: (a) make provisions for maintaining confidentiality in the collection, recording, accessing, storage, dissemination, and disposal of information; and (b) take reasonable steps to protect the confidentiality of information after they leave a specific work setting, or cease to provide psychological services.

Psychologists disclose confidential information obtained in the course of their provision of psychological services only under any one or more of the following circumstances: (a) with the consent of the relevant client or a person with legal authority to act on behalf of the client; (b) where there is a legal obligation to do so; (c) if there is an immediate and specified risk of harm to an identifiable person or persons that can be averted only by disclosing information; or (d) when consulting colleagues, or in the course of supervision or professional training, provided the psychologist: (i) conceals the identity of clients and associated parties involved; or (ii) obtains the client’s consent, and gives prior notice to the recipients of the information that they are required to preserve the client’s privacy, and obtains an undertaking from the recipients of the information that they will preserve the client’s privacy.

Please see the PsychHelp Privacy Policy for more detailed information.

Most sessions last 50 minutes. Assessments generally last 90 minutes but typically you will only need one assessment session.

In some situations we can support Australians based overseas. Please contact us to discuss your circumstances.

Yes. But you need consent from a parent or legal guardian.  Please carefully read our terms and conditions to understand the requirements of booking an appointment with our service for a minor.  We need to have confirmation by phone or email from the parent or guardian that they are happy for a child or young person to see our Psychologists. 

• Time efficient
• Fits in with your busy schedule and offers convenience
• Allows you to access psychological services directly from you home or office
• Affordable as overheads are kept at a minimum
• Maybe more comfortable for some people who find face to face therapy too confronting

This will depend on your situation and goals. After the first session your psychologist should be able to give you an indication about how many sessions would be helpful.

All registered health professionals are regulated by the Australian Health Practitioner Regulation Agency (AHPRA) and so as a regulated health service we need to follow the guidelines set out by AHPRA.  AHPRA has developed guidelines to protect the public including that advertising must not:

• be false, misleading or deceptive, or likely to be misleading or deceptive
• offer a gift, discount or other inducement, unless the terms and conditions of the offer are also stated
• use testimonials or purported testimonials about the service or business
• create an unreasonable expectation of beneficial treatment
• directly or indirectly encourage the indiscriminate or unnecessary use of regulated health services.

AHPRA has put these advertising guidelines in place to protect the general public.  When considering a health service, it is important that you receive accurate and clear information regarding the service.  

We guarantee all the therapists at PsychHelp are Australian Fully Registered Psychologists with the Australian Health Practitioner Regulation Authority (AHPRA). You can be confident you are speaking to a  fully registered health professional.

Psychological therapy delivered online has been found to be as effective as face to face therapy. Please see the following article for a good overview of this research: Is online therapy as good as talking face to face?

These letters are a person’s credentials. Different letters mean different qualifications for what that psychologist specialises in.

BA: Bachelors of Arts (Majoring in Psychology)

MA: Masters of Arts (with a specialisation in Psychology)

MAClinPsych: Masters of Arts (with a specialisation in Clinical Psychology)

DipClinPsych: Graduate Diploma of Clinical Psychology.

PhD: Doctor of Philosophy

DClinPsych, ClinPsyD, DClinPsy: Doctor of Clinical Psychology

Currently in Australia psychologists can have an endorsement in clinical neuropsychology, clinical psychology, community psychology, counselling psychology, educational and developmental psychology, forensic psychology, health psychology, organisational psychology, sport and exercise psychology.

https://psychhelp.com.au/join-as-a-psychologist/

We accept all major debit/credit cards and can accept bank transfers on request. We unfortunately cannot accept cheques.

Your credit or debit card will be charged after your appointment has been completed.  There is no charge for bulk billed appointments.  You will be sent an tax invoice once you have paid.

There are no contracts or long-term commitments, but we do believe that change happens over time and the best results come about during a long-term relationship with your therapist.

Our payment gateway provides a high level of security.  All personal information is maintained and secured by a national payment processor. We never store any personal financial information ourselves.

Absolutely. Our website, video and messaging services are optimised for use on all devices.

You can use any computer capable of running a modern web browser, such as Google Chrome, Firefox, or Safari.

You will also need a reliable internet connection and a functioning microphone and webcam for video sessions at PsychHelp.

No. There is no membership requirement on PsychHelp. Simply book a session at a time that’s convenient for you. Closer to the time of your appointment we will send you a link to access your private video therapy room, or chat service.

Video therapy uses a secure video service which allows you to have a full interactive therapy session in your own home or office.