PsychHelp makes psychological therapy accessible for all Australians. Our goal is to give more people access to registered Psychologist or Clinical Psychologist.

Yes, we take confidentiality and privacy very seriously as we understand how important it is for therapy to be safe, secure and private. The information you share will be kept confidential and in accordance with the Code of Ethics for Psychologists. The only limitation to confidentiality is if there were serious concerns for your safety or the safety of someone else. In these rare cases your psychologist will discuss their concerns with you first.

The Australia Psychological Society (APS) and the Psychological Board which is part of the Australian Health Practitioner Regulation Agency (APRHA) outline guidelines around privacy and confidentiality in the AHPRA Psychology Board Code of Conduct for Psychologists including:

Psychologists have ethical and legal obligations to protect the privacy of clients. Clients have a right to expect that you will hold information about them securely and in confidence, unless the release of information is required or authorised by law or is required to facilitate emergency service provision.

To protect privacy and confidentiality, you should:

• seek informed consent in relation to information handling. Effective practice includes the following:
  • At the beginning of a service and thereafter as necessary, clients and, where relevant, associated parties should be adequately informed about the limits of confidentiality and likely uses of the information generated whilst providing the service.
  • Before collecting information from clients, they should be adequately informed about how their personal information will be recorded, stored and used.
  • Before disclosing information from clients, they should be adequately informed about the nature and purpose of the disclosure.
  • Obtain consent from clients before disclosing information that was gained about them through one role or relationship in any other role or relationship.
  • Before collecting information from associated parties, clients should be adequately informed about the nature and purpose of the information to be collected and how the information will be recorded, stored and used.
  • Before collecting information from associated parties, consent should be obtained from them by explaining the nature and purpose of the information to be collected and how it will be recorded, stored and used.
• formally document the outcome of the consent and/or agreement process when possible,
• provide surroundings to enable private and confidential consultations and discussions, particularly when working with multiple people at the same time, or in a shared space. If private surroundings are not available, psychologists should consider their obligations under 1.2 Safe and effective services and 4.2 Informed consent,
• only collect personal information that is reasonably necessary for you to provide the requested service and only access records when you provide a service to the client and/or are authorised to do so.
• ensure that all staff and colleagues are aware of the need to respect the privacy and confidentiality of clients, and refrain from discussing clients in situations not related to the provision of a service.
• be aware of the requirements of legislation that might operate in the relevant state or territory in respect of privacy and health and/or other records that are relevant to you and apply such legislation to information held in all formats, including electronic information.
• be aware that you might have legislated obligations if there is unauthorised access to or disclosure of personal information that you have responsibility for.
• not disclose, transmit, share, reproduce or post any person’s information or images, even if the person is not directly named or identified, without first getting written and informed consent9 (see also sections 4.8 Boundaries and 8.12 Conflicts of interest).
• recognise that clients have a right to access information contained in their records, with some exceptions, and help them access this information when they are entitled to do so under relevant legislation and/or local policy.
• when closing or relocating a work setting, facilitate arrangements for the transfer or management of all your records in accordance with relevant legislation, including those governing privacy, health and/or other records.

Please see the PsychHelp Privacy Policy for more detailed information.

Most sessions last 50 minutes. Assessments generally last 90 minutes but typically you will only need one assessment session.

In some situations we can support Australians based overseas. Please contact us to discuss your circumstances.

Yes. But you need consent from a parent or legal guardian.  Please carefully read our terms and conditions to understand the requirements of booking an appointment with our service for a minor.  We need to have confirmation by phone or email from the parent or guardian that they are happy for a child or young person to see our Psychologists. 

• Time efficient
• Fits in with your busy schedule and offers convenience
• Allows you to access psychological services directly from you home or office
• Affordable as overheads are kept at a minimum
• Maybe more comfortable for some people who find face to face therapy too confronting

This will depend on your situation and goals. After the first session your psychologist should be able to give you an indication about how many sessions would be helpful.

All registered health professionals are regulated by the Australian Health Practitioner Regulation Agency (AHPRA) and so as a regulated health service we need to follow the guidelines set out by AHPRA.  AHPRA has developed guidelines to protect the public including that advertising must not:

• be false, misleading or deceptive, or likely to be misleading or deceptive
• offer a gift, discount or other inducement, unless the terms and conditions of the offer are also stated
• use testimonials or purported testimonials about the service or business
• create an unreasonable expectation of beneficial treatment
• directly or indirectly encourage the indiscriminate or unnecessary use of regulated health services.

AHPRA has put these advertising guidelines in place to protect the general public.  When considering a health service, it is important that you receive accurate and clear information regarding the service.  

We guarantee all the therapists at PsychHelp are Australian Fully Registered Psychologists with the Australian Health Practitioner Regulation Authority (AHPRA). You can be confident you are speaking to a  fully registered health professional.

Psychological therapy delivered online has been found to be as effective as face to face therapy. Please see the following article for a good overview of this research: Is online therapy as good as talking face to face?

These letters are a person’s credentials. Different letters mean different qualifications for what that psychologist specialises in.

BA: Bachelors of Arts (Majoring in Psychology)

MA: Masters of Arts (with a specialisation in Psychology)

MAClinPsych: Masters of Arts (with a specialisation in Clinical Psychology)

DipClinPsych: Graduate Diploma of Clinical Psychology.

PhD: Doctor of Philosophy

DClinPsych, ClinPsyD, DClinPsy: Doctor of Clinical Psychology

Currently in Australia psychologists can have an endorsement in clinical neuropsychology, clinical psychology, community psychology, counselling psychology, educational and developmental psychology, forensic psychology, health psychology, organisational psychology, sport and exercise psychology.

https://psychhelp.com.au/join-as-a-psychologist/

We accept all major debit/credit cards and can accept bank transfers on request. We unfortunately cannot accept cheques.

Your credit or debit card will be charged after your appointment has been completed.  There is no charge for bulk billed appointments.  You will be sent an tax invoice once you have paid.

There are no contracts or long-term commitments, but we do believe that change happens over time and the best results come about during a long-term relationship with your therapist.

Our payment gateway provides a high level of security.  All personal information is maintained and secured by a national payment processor. We never store any personal financial information ourselves.

Absolutely. Our website, video and messaging services are optimised for use on all devices.

You can use any computer capable of running a modern web browser, such as Google Chrome, Firefox, or Safari.

You will also need a reliable internet connection and a functioning microphone and webcam for video sessions at PsychHelp.

No. There is no membership requirement on PsychHelp. Simply book a session at a time that’s convenient for you. Closer to the time of your appointment we will send you a link to access your private video therapy room, or chat service.

Video therapy uses a secure video service which allows you to have a full interactive therapy session in your own home or office.